Shipping & Returns
AXIS HATS NEW YORK CORP RETURN POLICY:
All art work is custom and made for order. All art work is non-refundable. All art work is Final sale and not eligible for returns or exchanges!
Please open your box as it arrives. You will have 24 hours from receipt of your artwork to report any damage. If you are reporting a damage, please make sure to take a photo of the packaging from all angles and the artwork from all angles. Please save the packaging. Returns will not be accepted if reported after 24 hours of receipt.
Our goal is to send you our art work without damage, but sometimes this is not in our control. If your art work is in fact damaged and approved to return, a replacement will be sent to you at no cost. We do not issue any refunds, period.
Returns must be requested before mailing back the items.
Email firstname.lastname@example.org with your request, order number and photos (if applicable). One of our team members will get back to you within two business days with your return authorization number and return shipping label. Your return orders must be shipped within 5 days of receiving the RA number and return shipping label or we reserve the right to refuse the return.
Allow lead time from time of your order to be between 3-5 weeks. Ground shipping with tracking number will be sent to you. Each art piece is carefully packed by hand and secured with high quality materials to support the shipment process.
NO SHIPMENTS TO PO BOXES
FOR INTERNATIONAL SHIPPING CONTACT US DIRECTLY
Thank you for your understanding and support!
-The Axis Hats team